CVE-2024-57728: simple-help simplehelp

csirt@kutim:~/threat-intel/cve/CVE-2024-57728

CVSS 7.2 · High KEV · sudah dieksploitasi Dipakai ransomware EPSS 64,7%

Kerentanan Improper Link Resolution Before File Access ('Link Following') pada simple-help simplehelp. Skor CVSS 3.1 7.2 (High) menurut NVD. Masuk katalog KEV CISA pada 24 April 2026, artinya sudah terbukti dieksploitasi. Tercatat dipakai dalam kampanye ransomware.

Deskripsi (NVD)

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Rincian

Terbit di NVD: 15 Januari 2025
Terakhir diubah: 17 Juni 2026
Status NVD: Analyzed
CVSS 3.1: 7.2 (High), sumber NVD
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H · uraikan di kalkulator
Jenis kelemahan (CWE): CWE-59: Improper Link Resolution Before File Access ('Link Following')
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
EPSS (30 hari): 64,7% peluang dieksploitasi; lebih tinggi dari 99,2% CVE lain

Known Exploited Vulnerabilities (CISA)

Nama: SimpleHelp Path Traversal Vulnerability
Masuk KEV: 24 April 2026
Tenggat CISA: 8 Mei 2026 (untuk instansi federal AS)
Ransomware: Tercatat dipakai dalam kampanye ransomware
Tindakan wajib: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Produk dan versi terdampak

Vendor	Produk	Versi terdampak
simple-help	simplehelp	Semua versi sebelum 5.5.8

> Data dari konfigurasi CPE di NVD.

Referensi dan perbaikan

https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and... advisory vendor
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57728 pemerintah AS
https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-soft... advisory pihak ketiga
https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce advisory pihak ketiga
https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-asse... deskripsi teknis

Sumber: NVD · CVE.org · KEV CISA · EPSS. Halaman ini disusun otomatis dari data tersebut; pembaruan terakhir 5 Okt 2026, 20:11 WITA. Kalau sistem di Perangkat Daerah memakai produk ini dan butuh bantuan, laporkan lewat kanal pelaporan.