CVE-2019-16375: otrs — Katalog CVE

csirt@kutim:~/threat-intel/cve/CVE-2019-16375

CVSS 5.4 · Medium EPSS 1,0%

Kerentanan Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') pada otrs. Skor CVSS 3.1 5.4 (Medium) menurut NVD.

Deskripsi (NVD)

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Rincian

Terbit di NVD: 19 Maret 2020
Terakhir diubah: 17 Juni 2026
Status NVD: Modified
CVSS 3.1: 5.4 (Medium), sumber NVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N · uraikan di kalkulator
Jenis kelemahan (CWE): CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
EPSS (30 hari): 1,0% peluang dieksploitasi; lebih tinggi dari 62,1% CVE lain

Produk dan versi terdampak

Vendor	Produk	Versi terdampak
otrs	otrs	Versi 5.0.0 hingga 5.0.37
otrs	otrs	Versi 6.0.0 hingga 6.0.22
otrs	otrs	Versi 7.0.0 hingga 7.0.11

> Data dari konfigurasi CPE di NVD.

Referensi dan perbaikan

https://community.otrs.com/category/security-advisories-en/ advisory vendor
https://otrs.com/release-notes/otrs-security-advisory-2019-13/ release notes · advisory vendor
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html broken link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html broken link
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html broken link
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Sumber: NVD · CVE.org · EPSS. Halaman ini disusun otomatis dari data tersebut; pembaruan terakhir 5 Okt 2026, 20:10 WITA. Kalau sistem di Perangkat Daerah memakai produk ini dan butuh bantuan, laporkan lewat kanal pelaporan.